| Rank | Abbreviation | Meaning |
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| ***** | SENSE OF ARRIVAL. | The special feeling a guest experiences during the first ten seconds or so after entering a hotel or other location. The term is used primarily in the hotel industry.
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| **** | BACK OF THE HOUSE. | Support and service areas usually not seen by guests of a hotel or theme park.
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| ** | LADY OF THE EVENING. | A euphemism for a prostitute.
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| ** | RATE OF THE DAY. | A hotel pricing system in which the rack rate varies from day to day.
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| ** | DISCLAIMER, DISCLAIMER OF LIABILITY. | A formal denial of legal and financial responsibility for monetary losses or other injury incurred as a result of advice given or products or services sold. Example: A travel agent would use a disclai
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| ** | WAY OF SAINT JAMES. | See Camino de Santiago.
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| ** | CERTIFICATE OF FREE SALE. | A formal confirmation issued by a trade association or government that a product meets various safety and health requirements and thus may be freely sold to the public in a particular country.
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| * | CHAMBER OF COMMERCE. | An association of businesses in a city, region, or state, devoted in part to promoting the business interests of its members. Chambers of commerce are often active in promoting tourism to their areas.
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| * | FRIEND OF BILL | . Slang. A member of Alcoholics Anonymous. Members of AA frequently meet on cruise ships and these meetings are listed on the ship's calendar as 'Friends of Bill' or sometimes 'Friends of Bill W.' The
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| * | POINT OF TURNAROUND. | The place at which an airplane or other vehicle begins its return journey to its point of origin.
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| * | LETTER OF INTENT. | Typically, a letter from a potential buyer to a seller indicating the seriousness of the potential buyer's interest and agreeing to hold in strict confidence any data provided by the seller to assist
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| * | FRIEND OF DOROTHY. | Slang. A gay man. Meetings of gay men aboard cruise ships are frequently listed on the ship's calendar as 'Friends of Dorothy.' The reference is to the lead character in the film 'The Wizard of Oz,' p
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| * | CHANGE OF EQUIPMENT. | A change of aircraft that occurs without a change in the flight number.
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| * | FRONT OF HOUSE. | Those activities of a business, such as a hotel, that are visible to the customer, as opposed to back officefunctions that are not seen by customers
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| * | COUNTRY OF REGISTRY. | The nation in which a ship's ownership is formally registered. The country of registry need not reflect the nationality of the crew or the cruise area in which the ship operates and is often chosen fo
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| * | AVERAGE LENGTH OF STAY. | In tourism, a metric arrived at by dividing the total number of overnight stays in a locality by the number of arrivals. This metric is most reliable at the local level.
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| * | CONTRACT OF CARRIAGE. | The small print on the passenger's coupon of an airline ticket detailing the legal relationship, rights, and liabilities of the passenger and the carrier.
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| * | FLAG OF CONVENIENCE. | The flag of a country with easy or lax maritime regulations and low fees and taxes, flown by ships that register their vessels in such countries, even though their ownership and main cruising areas ar
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| * | LETTER OF AGREEMENT. | A contract in the form of a letter from one person or company to another; both parties must sign for the agreement to become binding.
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| * | COST OF LIVING ADJUSTMENT. | The percentage by which Social Security recipients' monthly benefits are increased each year to adjust for increases in the cost of living. Intended to ensure that beneficiaries don't lose purchasing
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| * | PASSENGER OF SIZE. | A euphemism for an extremely large or obese person; used primarily in the airline industry, where such passengers are required to purchase a second seat.
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| * | LETTER OF CREDIT. | A document issued by a bank or other financial institution attesting to an individual's or company's ability to borrow money within specific limits.
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| * | NEUTRAL UNIT OF CONSTRUCTION. | A common denominator used to calculate a total when adding fares in different currencies.
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| * | CONDITIONS OF CARRIAGE. | The fine print attached to an airline ticket; in effect, a contract that is heavily weighted in favor of the airline and to which the passenger ostensibly 'agrees' as a condition of purchasing the tic
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| * | ARTICLES OF INCORPORATION. | The formal legal description of a business' activities required for registration by the state.
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